Mastering The Art of Apologies

What's the secret to apologizing effectively and increasing the chances of being forgiven? 🤔

Working with Malaysia's largest life insurer has taught me a valuable lesson about the art of apologies! Here's my simple 3-step formula:

1️⃣ Admit fault & name the mistake
2️⃣ Emphasize understanding the consequences
3️⃣ Fix it

Picture this: Our junior team member, Josie, made a slip-up in her communication with Datuk Seri Smith. 😱

Here's how we turned things around:

"Datuk Seri Smith, we sincerely apologize for Josie's unprofessional language. We understand how her poor choice of words hurt you and caused offense. Please, let us make it right by sending an official apology letter and upgrading your room." 💌

Pro tip: For personal apologies outside work, try overemphasizing the consequences (but save this trick for non-work situations!) 😉

E.g., "I'm so sorry I forgot our anniversary, darling. I know that I've hurt you, and you couldn't sleep for 5 days!"

Apologize like a pro and keep relationships strong! 💪

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